Last modified: January 14, 2021
PRIVACY POLICY AND DISCLAIMER
Welcome!
The material appearing on this website https://jennlam.com (this “ Site ”), is provided as information
about Jenn Lam Coaching’s business, community, and people, and as a platform for online
connection. The owner of this Site, Jenn Lam Coaching and its directors, agents, employees and
affiliates assume no responsibility or liability for any consequence resulting directly or indirectly from
any action or inaction you take based on the information found on the Site or material linked to this
Site.
Any information on this Site is provided for promotional or informational purposes only and is not to be
relied upon as a professional opinion. By using this Site, you accept and agree that following and
using any information or recommendation provided on this Site is at your own risk.
PRIVACY POLICY
Jenn Lam Coaching understands how important your privacy is. This privacy policy (the “ Privacy
Policy ”) sets out the privacy policies and practices for Jennifer Lam International and its subsidiaries
and affiliates (collectively, “ Jenn Lam Coaching ”) with respect to how Jenn Lam Coaching collects
your personal information. It also describes how Jenn Lam Coaching maintains, uses, and discloses
personal information. This Privacy Policy applies to information collected from you by Jenn Lam
Coaching via the Site. This Privacy Policy also sets out how you can access certain information that
Jenn Lam Coaching may collect about you.
In this Privacy Policy, personal information means information about an individual whose identity is
apparent or can be reasonably ascertained from the information as further defined under applicable
privacy laws (“ Personal Information ”).
Please note that the Site may contain links to other third-party websites that are not controlled or
operated by Jenn Lam Coaching. All of these third parties are listed in section 4.4 of this Agreement.
This Privacy Policy does not apply to such third-party websites, and Jenn Lam Coaching is not
responsible for the content of such third-party websites or the privacy practices of such third
parties. Jenn Lam Coaching encourages you to request and review the privacy policies of any third
parties upon disclosing your Personal Information to such parties or when visiting such third-party
websites.
1. Consent of Collection of Information. By submitting Personal Information to Jenn Lam
Coaching and its Site or any of its service providers, you agree and consent to the collection of
your Personal Information and consent to the use, disclosure and transfer of your Personal
Information in accordance with the provisions of this Privacy Policy. You may always refuse or
withdraw your consent by contacting Jenn Lam Coaching at hello@jennlam.com. You understand
that if you withdraw your consent, Jenn Lam Coaching may not be able to continue to offer its
services and provide its information to you.
2. Children Under 18. The Site is not intended for children under eighteen (18) years of age. No one
under age 18 may provide any Personal Information to or on the Site. Jenn Lam Coaching does
not knowingly collect Personal Information from children under 18. If you are under 18, do not use
or provide any information on the Site or through any of its features, register on the Site, make any
purchases through the Site, use any of the interactive or public comment features of the Site, or
provide any information about yourself to us, including your name, address, telephone number,
email address, or any screen name or user name you may use. If Jenn Lam Coaching learns we
have collected or received Personal Information from a child under 18 without verification of
parental consent, we will delete that information. If you believe Jenn Lam Coaching might have
any information from or about a child under 18, please contact us at hello@jennlam.com.
3. Revisions to this Privacy Policy. Jenn Lam Coaching reserves the right, in Jenn Lam
Coaching’s sole discretion, to change, modify, add or remove portions of this Privacy Policy at any
time and from time to time, without prior notice to you. Jenn Lam Coaching will treat your
continued use of the Site following such revision as your acceptance of the revised terms. All
revisions will be posted to the Site and will apply to any Personal Information collected on or after
the date posted. Jenn Lam Coaching will obtain the necessary consents required under applicable
privacy laws if it seeks to collect, use or disclose your Personal Information for purposes other
than those to which consent has been obtained, unless otherwise required or permitted by law.
4. What Personal Information does Jenn Lam Coaching collect and how is it processed?
4.1 What do we collect? Jenn Lam Coaching may directly collect your name, address, phone
number, email address and date of birth. There may be other information you provide but
that will not be collected by Jenn Lam Coaching and instead will be collected by the third
parties Jenn Lam Coaching works with as outlined in 4.4.
4.2 Newsletter. We may send you a newsletter or other promotional materials. We will only
contact you through our newsletter for promotional or informational purposes. Subscribing
to our newsletters is optional and you will always be able to unsubscribe.
4.3 Phone Number. We may collect your phone number and we may contact you via phone
to contact you or if we feel there is information which would be beneficial to share with
you. In accordance with everything outlined in this Privacy Policy, if you do not want to be
reached by phone, you can ask us not to contact you via phone or you can choose not to
share your phone number.
4.4 Third Parties. Jenn Lam Coaching may work with third party applications in order to
provide you with the best services on the Site. These organizations may collect Personal
Information from you in order to provide you with the services, including your name and
contact information. Specifically, the third parties Jenn Lam Coaching may work with on
the Site are listed below. We’ve included links to their privacy policies to ensure you are
comfortable using them.
4.4.1 Stripe: https://stripe.com/privacy-center/legal,
4.4.2 Wave: https://my.waveapps.com/privacy/,
4.4.3 Facebook: https://www.facebook.com/full_data_use_policy,
4.4.4 Instagram: https://help.instagram.com/402411646841720,
4.4.5 Zoom: https://zoom.us/privacy,
4.4.6 Google Drive: https://www.google.com/drive/terms-of-service/
4.4.7 PayPal: https://www.paypal.com/en/webapps/mpp/ua/privacy-full
4.4.8 Acuity: https://www.squarespace.com/privacy
4.4.9 Active Campaign: https://www.activecampaign.com/legal/privacy-policy
4.4.10 Dropbox: https://www.dropbox.com/privacy
5. How will Jenn Lam Coaching use your Personal Information? Your Personal Information
will be used to provide you with promotional and informative materials and offers and deliver
the products and services you can purchase or subscribe to from the Site. Specifically:
5.1. Your credit card information will not be kept by Jenn Lam Coaching but instead by one
of the third parties listed in section 4.4 above;
5.2. Your name and e-mail address are collected but will not actually be stored on the Site.
Any information captured will be processed through third party websites in section 4.4
above;
5.3. Your phone number may be used to contact you via phone if there is information we
would like to share which we feel would benefit you;
5.4. If you subscribe to our newsletter your Personal Information will be used to send the
newsletter to you;
5.5. If we send you the Newsletter for marketing purposes, we may use your contact
information to send you emails about promotions, special events and other marketing
information. You can opt not to receive these emails from us by either clicking
“unsubscribe” at the bottom of the email when you receive it or by sending an email
that includes your email address and a request that you not receive our promotional
emails;
5.6. We may use your Personal Information to respond when you submit a question or
suggestion to us, or when you request assistance regarding a service or product you
purchased.
5.7. We may share your information if we believe in good faith that disclosure of your
information is required to protect your safety or the safety of others, to investigate a
fraud, or to respond to a government, judicial or other legal request or to comply with
the law;
5.8. We may also share certain aggregated, anonymized information with a third-party
provider in order to assist us in improving the Site.
6. Storing Your Personal Information. Jenn Lam Coaching’s web server may store your Personal
Information when you interact with the Site. Jenn Lam Coaching will be happy to delete any of
your Personal Information it holds upon a written request made by you. Your Personal
Information will be safely disposed of by Jenn Lam Coaching.
7. Storing Your Phone Number. Your phone number will be kept in the phone or contacts database
of Jenn Lam Coaching and associates. Wherever it is stored, it will always be protected with a
password and will never be shared with third parties without your permission.
8. We Play by The Rules. The Site and Jenn Lam Coaching abide by all relevant United States
federal and State privacy laws in all aspects of our operations. This Privacy Policy is also
compliant with GDPR and CCPA regulations. If you’ve got any questions about our legal
compliance, feel free to reach out to hello@jennlam.com.
9. Do Not Track Signals . Jenn Lam Coaching currently does not recognize or respond to
browser-initiated Do Not Track (DNT) signals, as the Internet industry is currently still working on
Do Not Track standards and there is no accepted standard on how to respond to such signals.
10. Analytics. The Site keeps the following information from your visits to our webpage:
10.1. Visitor information to improve our customer engagement which tells us where and when
people visit the Site and how long they stay there; and
10.2. IP information for website and server security.
11. Cookies. The Site uses ‘cookies’ to keep a record of the number of times you’ve visited the Site
and how you interacted with the Site during each visit. In addition to this, the Site also uses
cookies which are not absolutely essential for your use of the Site. Your continued use of the Site
serves as consent for these cookies.
11.1. You might be wondering what a cookie is. Well, it is a small text file that gets sent by the
servers of the Site to your hard drive and can only be read and interpreted by the Site’s
servers. No Personal Information is stored in the cookie and there is nothing on it which
can identify you personally.
11.2. Why do we use cookies? Despite being an awesome word generally, cookies help the Site
understand how you interact while visiting the Site and what your preferences are and
thus can improve your experience on the Site. If you do not want cookies from the Site,
simply adjust the settings in your web browser to disable cookies. This may change the
way you access the Site, but of course it is your choice to do so.
12. Disclosure of Personal Information. Jenn Lam Coaching will NEVER sell or license any
Personal Information we collect from you. Jenn Lam Coaching is not liable for any disclosure of
your Personal Information by any third party, particularly the ones outlined in section 4.4 above.
By purchasing the services and products offered by Jenn Lam Coaching, you agree to be bound
to and consent to the provisions of our third parties’ privacy policies.
12.1. In the event that Jenn Lam Coaching changes its practices or does sell your Personal
Information, you will be notified and you will be able to opt-out of Jenn Lam Coaching
selling your Personal Information by contacting us at hello@jennlam.com.
13. Jurisdiction. This privacy policy and the use of the Site are governed by the laws of the United
States and the Province of British Columbia . If a dispute arises under this policy, we agree to
first resolve it through binding arbitration to take place in the Province of British Columbia.
14. Your Consent. By choosing to provide Jenn Lam Coaching with your Personal Information you
are consenting to its collection, use and disclosure in accordance with the principles outlined in
this Privacy Policy. If you are under the age of 18, you must not provide any Personal
Information to us without the consent of your parent or guardian, or as otherwise provided
for by applicable law.
15. Protecting Your Privacy. Jenn Lam Coaching is committed to protecting your privacy. Security
measures, such as using passwords on servers and computers, and locked cabinets where
Personal Information is stored have been adopted to protect your Personal Information against
loss or theft, unauthorized access, disclosure, copying, use or modification. Online transactions
are completed using third party applications outlined in section 4.4 above. Please refer to the third
parties’ privacy policies, of which links have been provided above, for clarification on how your
transaction and Personal Information will be handled. Jenn Lam Coaching makes no promises,
warranties or representations about the manner in which your Personal Information is handled by
third parties and bears no liability whatsoever for their use of them.
16. Verifying your Identity. Jenn Lam Coaching will ask you to verify your identity when you contact
us or submit a request regarding your Personal Information. Jenn Lam Coaching will ask you to
provide sufficient information that allows us to reasonably verify that you are the person who we
collected Personal Information about.
17. The Internet Can Be Sketch. The internet is, by its nature, inherently open and subject to
interception of information. We cannot guarantee that the information you provide to Jenn Lam
Coaching over the internet or otherwise will not be intercepted by third parties while it is being
communicated by means that are outside of Jenn Lam Coaching’s control.
18. Verifying and Amending Your Personal Information. Jenn Lam Coaching tries to ensure that
all Personal Information about you that is in our possession is accurate, complete and up-to-date.
Please contact us at hello@jennlam.com to advise us of any changes to your Personal
Information. You may request access to the Personal Information held by Jenn Lam Coaching at
any time or seek to make corrections to it.
19. Resolving your concerns. If you have any questions or concerns about Jenn Lam Coaching’s
Personal Information collection, use and disclosure practices, please let us know at
hello@jennlam.com and we will do our best to help you.
DISCLAIMER
This Disclaimer (the “ Disclaimer ”), in concert with our Terms and Conditions and Privacy Policy determine
the rules of how you can use this Site and any of Jenn Lam Coaching ’s social media profiles, and how you
access our content and services, either as a paying customer or simply a website visitor.
1. Qualifications . Jenn Lam Coaching and its operators hold the following qualifications and
professional certifications related to Jenn Lam Coaching: Registered Yoga Teacher, Certified
Health Coach, certified Canfield Trainer in the Success Principles, and Qualified Practitioner of
Lumina Spark. Jenn Lam Coaching makes no representations to hold any other qualifications or
representations outside of this.
2. Not Professional Advice. Nothing shared on this Site by Jenn Lam Coaching is professional
advice. This is simply a compilation of content and services that Jenn Lam Coaching is providing.
Jenn Lam Coaching and its services are not a substitute for professional advice or diagnosis.
Please seek professional advice before engaging with our services and clearly understand that
Jenn Lam Coaching’s services are not a substitute for professional advice.
3. Social Media. This Disclaimer applies to Jenn Lam Coaching’s Site, content, services, and all
social media. Specifically:
3.1. Instagram: @jennlamcoaching & @jennlamonline
3.2. Facebook: @jennlampage
4. No Guarantees . You understand that Jenn Lam Coaching makes no guarantees whatsoever
regarding any results based on any action or inaction based on the information we share or
services we provide through the Site. At the end of the day, we will not be responsible or make any
promises for what will happen in your life and health. This includes any affiliate links, reviews,
endorsements, or testimonials that Jenn Lam Coaching posts on the Site. What works for someone
else might not work for you, and as such we make no guarantees.
5. Intention. The intention of the information we share and post on the Site is for informational and
promotional purposes only.
6. Not a Client . By accessing and using the Site, there is no client-professional relationship created
between you and Jenn Lam Coaching. You will only be a client once we enter into an agreement
regarding the services or when you sign a contract that we send to you, thereby officially creating a
professional-client relationship. We hope to work together with you soon, but until we sign an
agreement together, you are not a client. By continuing to use the Site, you acknowledge that for
the moment, we are just pals.
7. Mistakes. We try our best. We really do. All of the content we put on the Site is intended to be as
accurate as possible and to be as helpful as possible in providing you our content and services.
But we ask you to understand that not everything we include on the Site may be accurate or
entirely true. Of course, we’ll never intentionally mislead you and we can only try our best. As such,
we ask you to take the information on the Site with a grain of salt, not to rely entirely on what we
share, and accept that some of our content may be incorrect. Again, if you have any issues with
this, you are always welcome to stop using the Site.
8. No Warranties. Jenn Lam Coaching makes no promises that the Site or third-party programs we
use to offer our services and products will always be operational. If something goes wrong,
obviously, we’ll do everything we can to fix it ASAP. We also make no representations or
warranties of any kind around any of the content we produce or share on the Site. To the maximum
extent permissible by Province of British Columbia laws, Jenn Lam Coaching disclaims all
warranties regarding all information, products and services offered on or through the Site.
9. Reach Out. Please feel free to connect with Jenn Lam Coaching to ask us any questions. All
communications should be directed to hello@jennlam.com.
With Love,
Jenn Lam Coaching
